Privacy Policy
 

1. Information We Collect

1.1 Information You Provide Directly

When you book a service through our website, we collect: your full name, email address, phone number, and the venue name and address associated with the booking. This information is collected through the Wix Booking system integrated into our website.

1.2 Payment Information

Payment is processed securely by Wix Payments. We do not store, access, or retain your credit card numbers, bank account details, or other financial data. All payment processing is handled by Wix Payments and their affiliated payment processors in accordance with PCI-DSS standards.

1.3 Information Collected Automatically

Our website may automatically collect standard technical data including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This data is collected by Wix's built-in analytics platform and is used solely to improve the user experience.

1.4 Cookies

Our website uses cookies and similar tracking technologies provided by the Wix platform. These are used for essential website functionality (such as maintaining booking sessions), analytics, and performance monitoring. You may disable cookies in your browser settings, but this may affect website functionality.

2. How We Use Your Information

We use the information we collect exclusively for the following purposes:

To confirm, schedule, and fulfill service bookings. To communicate essential pre-visit instructions (the Staff Protocol email). To process payments through Wix Payments. To respond to inquiries sent to our business email. To improve our website and service offerings through aggregated, non-identifiable analytics.

We do not use your information for marketing emails, newsletters, promotional campaigns, or any form of unsolicited communication unless you explicitly request it.

3. How We Share Your Information

3.1 We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise distribute your personal information to any third party for marketing, advertising, or commercial purposes. Period.

3.2 Service Providers

Your information may be shared with Wix.com Ltd. (our website and booking platform provider) and Wix Payments (our payment processor) solely for the purpose of processing your booking and payment. These providers are bound by their own privacy policies and data protection obligations.

3.3 Legal Obligations

We may disclose your information if required to do so by law, court order, or governmental regulation, or if disclosure is necessary to protect the rights, safety, or property of Philly Eats & Lofts, its clients, or the public.

4. Data Retention

We retain your booking information (name, email, phone, venue details) for a period of 12 months following the completion of the service for record-keeping and dispute resolution purposes. After this period, data is deleted from our active records. Wix may retain data in accordance with their own retention policies.

5. Data Security

We take reasonable administrative and technical measures to protect your information. Our website operates on Wix's secure, SSL-encrypted infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your personal data; withdraw consent where processing is based on consent; and lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at PhillyEatsAndLofts@gmail.com. We will respond within 30 days of receiving your request.

7. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion of your data, and to opt out of the sale of personal information. As stated above, we do not sell personal information. To submit a request, contact us at the email address listed below.

8. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites, including Google Maps, Wix, and payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

For privacy-related inquiries, data requests, or concerns, please contact:

Philly Eats & Lofts

Philadelphia, PA

PhillyEatsAndLofts@gmail.com